Payment Terms

These Payment Terms describe the conditions applicable to the payment of orders placed on the Lounelle Paris website.

They supplement the General Terms and Conditions of Sale, the Delivery Policy, and the Returns and Refunds Policy of Lounelle Paris.

1. Item Prices

The applicable prices are those displayed on the website at the time the order is confirmed.

Unless otherwise stated, prices are displayed in the currency shown at checkout for your destination, including applicable taxes.

Before confirming their order, the Customer can view a summary detailing:

• the items ordered;
• their quantity;
• their price;
• any discounts applied;
• delivery charges;
• the total amount to pay.

No additional amount will be added after the order confirmation, unless a modification is expressly requested and accepted by the Customer.

2. Delivery Fees

Applicable delivery fees are indicated before payment validation.

As of the publication date of these Terms:

• standard shipping costs $7.99 for US orders under $99;
• standard shipping is free for US orders of $99 or more;
• express shipping is offered at a rate of $10.99 when available for your US destination.

The prices actually displayed at the time of order prevail in case of subsequent modification.

3. Accepted Payment Methods

Lounelle Paris currently accepts the following payment methods:

• Visa;
• Mastercard;
• Maestro;
• American Express;
• Apple Pay;
• Google Pay.

Available payment methods for an order are displayed during checkout.

Some solutions may not appear depending on:

• the delivery country;
• the device used;
• the browser;
• the credit card;
• the payment provider's settings.

Lounelle Paris reserves the right to add, suspend, or remove a payment method. Such a modification does not affect already confirmed orders.

4. Unaccepted Payment Methods

Lounelle Paris currently does not accept:

• PayPal;
• checks;
• cash;
• manual bank transfers;
• cash on delivery.

5. Installment Payments

Installment payments are not currently offered.

The total amount of the order must be paid in full at the time of its validation.

If a deferred payment solution is added later, its specific conditions, any eligibility criteria, and the identity of the concerned provider will be displayed before payment validation.

6. No Fees Related to Payment Method

Lounelle Paris does not charge any additional fees solely for using one of the accepted payment methods.

Any fees charged directly by the Customer's bank, including exchange fees, international payment fees, or overdraft fees, remain independent of Lounelle Paris.

7. Payment Validation

By clicking the final payment validation button, the Customer acknowledges that their order entails a payment obligation.

Before this validation, the Customer must verify:

• the contents of their cart;
• the selected sizes;
• the delivery address;
• the billing address;
• the delivery method;
• the total order amount;
• any applied discounts.

The order is transmitted to Lounelle Paris when the Customer confirms payment.

8. Debit Date

Payment is presented to the Customer's bank at the time the order is confirmed.

Depending on the payment method, bank, and provider used, the transaction may appear:

• as immediately debited;
• as pending;
• or as a temporary bank authorization before its final debit.

The display time on the bank account depends on the Customer's financial institution.

9. Bank Authorization

Order validation is subject to authorization from the payment provider and the bank that issued the payment method.

An order cannot be definitively processed if payment is:

• rejected;
• expired;
• canceled;
• considered incomplete;
• or unauthorized by the bank.

Lounelle Paris is not aware of the specific banking reason for a payment refusal.

10. Payment Authentication

Additional verification may be requested to secure the transaction.

Depending on the bank and payment method used, the Customer may be required to confirm their identity using:

• their bank's app;
• a one-time code;
• a notification;
• biometric data;
• or any other authentication method offered by their bank.

Failure to validate this step may result in the refusal or abandonment of the transaction.

11. Payment Refused

In case of a refused payment, the Customer is invited to verify:

• their card number;
• its expiry date;
• the security code;
• the billing address;
• the available balance or limit;
• authorization for online payments;
• authorization for international payments;
• the validation requested by their bank.

The Customer can then try again or use another accepted payment method.

If the problem persists, they should contact their bank directly.

12. Pending Payment

A transaction may temporarily appear as "pending" even if the order has not been confirmed.

This situation may correspond to a temporary bank authorization.

If no order has been created, the amount is usually not definitively collected. The disappearance or release of the authorization depends on the times applied by the Customer's bank.

The Customer can contact Lounelle Paris by providing:

• their name;
• their email address;
• the date of the payment attempt;
• the amount concerned;
• the last four digits of the card used.

The full card number and its security code should never be communicated to Lounelle Paris.

13. Payment Debited Without Order Confirmation

If a payment appears to have been debited without any order confirmation being received, the Customer must first:

1. check their spam folder;
2. verify the email address used;
3. consult their customer account, if they have one;
4. verify whether the operation appears as debited or merely pending.

If no order is found, the Customer can contact customer service at contact@lounelle.com.

Lounelle Paris will carry out the necessary checks based on the information provided.

14. Order Confirmation

After payment validation, a confirmation email is sent to the address provided by the Customer.

This email includes, in particular:

• the order number;
• the items ordered;
• the amount paid;
• the delivery address;
• the selected delivery method.

The Customer must check the information in this confirmation and promptly contact Lounelle Paris in case of error.

The absence of immediate receipt of the email does not necessarily mean that the payment or order has failed.

15. Payment Security

Payments are processed using specialized providers and secure connections.

Lounelle Paris does not directly receive or store the full credit card number or its security code.

The information necessary for the transaction is transmitted to the relevant payment provider in accordance with its own security and confidentiality rules.

The Customer must never transmit by email, contact form, phone, or social media:

• the full card number;
• its security code;
• their bank code;
• an authentication code received via SMS or notification.

16. Fraud Controls

To protect customers and Lounelle Paris, certain orders may be subject to additional checks.

Lounelle Paris or its payment provider may, in particular, verify the consistency between:

• the Customer's identity;
• the billing address;
• the delivery address;
• the IP address;
• payment information;
• order history;
• alerts issued by payment providers.

Reasonably necessary supporting documents may be requested when objective elements suggest fraudulent use of the payment method.

Data not necessary for verification may be masked by the Customer.

17. Suspension or Cancellation for Payment Incident

Lounelle Paris may suspend the preparation of an order when a payment is incomplete, refused, disputed, or subject to a security alert.

An order may be canceled before shipment when there is, in particular:

• a definitive payment refusal;
• a serious suspicion of fraud;
• unauthorized use of a payment method;
• a significant inconsistency in the information provided;
• an inability to verify the transaction.

The Customer will be informed of the cancellation.

If an amount has been effectively collected, it will be refunded to the original payment method, unless there is a legal objection or contrary instruction from the payment provider.

18. Fraudulent Use of a Payment Method

The Customer must ensure they are authorized to use the chosen payment method.

In case of alleged fraudulent use of their card or electronic wallet, they must immediately contact their bank or the concerned provider.

A banking dispute does not necessarily replace a request made to customer service. The Customer is invited to contact Lounelle Paris to find a solution when the dispute concerns an identifiable order.

19. Obvious Pricing Error

Despite checks performed, an obvious technical error may exceptionally affect the price of an item or the amount of an order.

When the error is obvious and detected before shipment, Lounelle Paris informs the Customer and offers them the choice to either:

• confirm the order at the correct price;
• or cancel the order and receive a full refund of the collected amounts.

Lounelle Paris will not unilaterally modify the already paid amount without the Customer's agreement.

20. Promotional Codes

A promotional code must be entered and validated before payment confirmation.

Unless otherwise indicated:

• only one code can be used per order;
• codes are not cumulative;
• a code cannot be applied after order validation;
• the code must be used during its validity period;
• the specific conditions of the offer must be respected.

The total amount displayed before payment takes into account the discount actually applied.

21. Lounelle Paris Credits

When a Lounelle Paris credit is offered, its terms of use are specified at the time of its issuance.

The credit increased by 100% to 110% offered as part of certain returns:

• is valid for 12 months;
• can be used in one or more installments;
• is not refundable in cash after its issuance;
• cannot be combined with another promotional code.

If the value of the credit is less than the amount of the new order, the balance must be paid with another accepted payment method.

22. Cancellation Requested by the Customer

The Customer can request the cancellation of their order within 2 hours following its validation by promptly contacting Lounelle Paris.

Cancellation depends on the order's preparation status and cannot be guaranteed after processing has begun.

When a cancellation is accepted, the refund is made to the original payment method.

Once the order has been shipped, the Customer will need to follow the returns procedure and, if applicable, exercise their right of withdrawal after receipt.

23. Refunds

Refunds are made to the original payment method used, unless expressly agreed upon for another method that incurs no fees for the Customer.

Lounelle Paris cannot normally issue a refund to:

• another card;
• another bank account;
• another person's payment method.

When a card has expired or been replaced, the bank usually redirects the refund to the associated account. The Customer should contact their bank if the refund does not appear.

24. Refund Appearance Time

After Lounelle Paris issues the refund, an additional banking period may be required before the amount appears in the Customer's account.

This delay depends in particular on:

• the bank;
• the card network;
• the country;
• the payment method;
• banking business days.

The email sent by Lounelle Paris confirms the issuance of the refund, but does not control the internal processing time of the bank.

25. Refund After a Return

After receiving and inspecting a return, refunds are generally processed by Lounelle Paris within 3 to 5 business days.

Detailed terms regarding:

• the right of withdrawal;
• return shipping costs;
• reimbursement of delivery charges;
• credits;
• exchanges;
• defective items;

are presented in the Return and Refund Policy.

26. Currency and Conversion Fees

Unless otherwise indicated during payment, orders are collected in euros.

When the Customer's account or card uses another currency, their bank may perform a currency conversion.

The exchange rate and any bank fees are determined by the bank or the issuer of the payment method. Lounelle Paris does not control these fees.

27. Invoice and Proof of Payment

The order confirmation and the information registered by the payment systems constitute elements relating to the transaction.

When an invoice is available, it can be sent by e-mail or made available in the customer account.

The Customer is invited to keep:

• the order confirmation;
• proof of payment;
• exchanges with customer service;
• refund confirmations.

28. Personal data

The data necessary for payment, fraud prevention and order processing are used in accordance with Lounelle Paris's Privacy Policy.

Payment service providers may also process certain data as independent data controllers or processors, depending on the service concerned.

Their own terms and privacy policies may apply.

29. Modification of Payment Terms

Lounelle Paris may modify these Payment Terms to take into account, in particular:

• legal or regulatory developments;
• the addition of a payment method;
• technical developments;
• a change of provider;
• developments in security procedures.

The version applicable to an order is the one that was available at the time of its validation.

30. Contact

For any question relating to a payment, the Customer can contact Lounelle Paris:

Email: contact@lounelle.com

Phone:  +33611274005

Customer service is available from Monday to Friday, excluding public holidays.

Requests generally receive a response within 24 to 48 business hours.

To allow identification of the transaction, the Customer must indicate:

• their name;
• their order number, if available;
• the email address used;
• the date and amount of the transaction.

The Customer must never communicate their full credit card number, cryptogram, or authentication codes.